RE: https://aus.social/@chestas/116373125969257053
I had a similar situation to the ones described below in this quoted post. I called a place of business one time because I was struggling with a bill I owed and I needed an explanation on charges. Actually, I think I needed help setting up payments if I recall. The first person I talked to said that they could not help me at all. The second person to whom I spoke, told me exactly what needed to be done to fix the problem and took care of the situation for me. Before we disconnected the call, I told her I really appreciated her help and that she had been very knowledgeable and thorough. I will never forget what happened next. I heard all of the air escape from her lungs. I could hear her breath in the headset Mike she was wearing. Her voice was shaky as she said thank you and she hung up immediately. I don’t know what kind of day that young lady had had, but it must not have been good. Apparently, I did something to help turn that around. That will go with me for the rest of my life.