soulchainer

@Antti98 @jolla I hope so too. For the people coming after me. Me no more, sadly :(.

@Antti98 @jolla Then, months later, with zero communication (do you guys know about email, is revolutionary, you can even send it in mass, automatically, neat, or maybe official info in the same place you're getting the money, make it easy? No?), you found some thread in a forum, read a lot, a lot of people talking. And after wasting a lot of time, you learn about the «more final specs» (which where not announced and you should wait... and then hunt the info).

@Antti98 @jolla And them, such specs are not satisfactory enough. Not for the time you still have to wait and for the price (even the «reduced» price, and yeah, I know doing this kind of thing is expensive). And you are unemployed, so no income. You are supporting people who doesn't communicate at all, to get an expensive product some day in the future... and it's not even granted that such product will be usable enough. Probably you will still need to preserve your old phone or buy another

@Antti98 @jolla Because of banking apps, which are pretty important. Also, you read in such thread about «problems with their browser» :). And about this being because there is no one giving it enough attention and this comes from before. And well... browser is also kinda important.

@Antti98 @jolla So, with all this info you decide: better leave the experimentation and risk to people with a flow of money (so they don't value it properly), instead of risk your money in your situation with some guys that can't even have people supporting them properly in the loop, like they don't deserve it. Seriously, I believe what they are doing is needed and valuable, it's just the way they are doing it.

@Antti98 @jolla And I still don't accept the way they do customer care. There are explanations (not directly given by them, but by others), but there are no satisfactory explanations neither good reasons. If you can't manage thousands of customers, you don't oversell your future product to thousands of customers and then you say «I can't handle this». You simply don't oversell. If you oversell, you should take care of it and be able to handle it, instead of making excuses.

@Antti98 @jolla So, all this get me out :). I wish them luck and I wish people waiting for the product luck :D.

@RWvanLeeuwen @theseal @jolla Same here. And zero response. Do you see a pattern here already?

@jolla Beware: when you ask about a refund, it's not very trustworthy. There is no easy way to do it in their site, neither in your order. And when you send an email about it: you get no automatic reply even. Sent an email on friday and still waiting any signal at all. Also specifically mentioned jolla here. NOTHING. So I expect they will ALLOW ME TO CANCEL ANYTIME AS PROMISED IN THEIR WEB, well... «anytime». Before «complete your order», which I DON'T WANT TO.

@Antti98 @jolla 2-3 weeks. Ufff... They process payments almost instantly. Well, it's better than nothing, I guess. Still, not the proper way to do things or gain trust. Thanks for the info.